Under the Renting Homes (Wales) Act 2016, a landlord must give a minimum of 6 months' notice to end a Standard Occupation Contract without fault (equivalent to a Section 21 notice in England). This notice cannot be served within the first 6 months of the contract, meaning in practice a contract-holder has security for at least 12 months. Fault-based notices (equivalent to Section 8) have shorter notice periods depending on the ground.

Yes, though the process differs from England. Under the Renting Homes (Wales) Act 2016, you can serve a possession notice for rent arrears (a fault-based ground). The notice period is at least 2 months where arrears are 2 months or more. The notice must meet strict requirements and be served correctly. Court proceedings follow if the contract-holder does not vacate. Property Management Wales manages the full arrears and possession process.

Act quickly — arrears grow rapidly and delay reduces your options. Our process is: written reminder at day 7; formal arrears letter at day 14; consideration of a Section 173 notice at 2 months arrears; referral to our legal support team for possession proceedings where necessary. Throughout, we maintain a documentary record essential for any court proceedings.

All complaints are logged, acknowledged within 24 hours and assessed against the FFHH standard. Legitimate repair issues are actioned immediately through our contractor network. Where a complaint is not substantiated, we respond in writing with reasons. We maintain a full audit trail of all complaints and responses, essential for defending any potential tribunal claim.

A Section 173 notice is a notice of breach of contract under the Renting Homes (Wales) Act 2016, served where a contract-holder has failed to pay rent or breached another term of the occupation contract. It is equivalent to a Section 8 notice in England. The notice must specify the breach, the remedy required and the notice period. Serving a valid Section 173 notice is a prerequisite for most fault-based possession proceedings in Wales.

Yes. Our out-of-hours emergency service covers genuine property emergencies — no heating, water leaks, loss of power, security breaches. Contract-holders have access to an emergency line outside office hours. We coordinate emergency contractor attendance and keep you informed throughout.