A rental management service covers the ongoing management of your property once a tenant is in place. This includes collecting rent monthly, handling tenant queries and maintenance requests, coordinating repairs through our contractor network, carrying out routine inspections, managing safety certificate renewals, handling any arrears or breaches, and providing monthly statements and year-end accounts.

Gross yields on Welsh rental property range from approximately 4.5% in premium coastal and city locations to over 8% in the Valleys. Net yields after management fees, maintenance and voids are typically 1-3% lower. Use our free Rental Yield Calculator for a detailed breakdown based on your specific property price and expected rent.

All maintenance requests are logged in our management system, assessed for urgency and allocated to an appropriate contractor. Emergencies are attended within 4 hours where possible. Routine maintenance is programmed within 5 working days. All works are authorised against a pre-agreed expenditure threshold, and items above that threshold require your approval before proceeding.

Rent is collected monthly and transferred to your nominated bank account within 3-5 working days of receipt, accompanied by a statement. Where rent is paid late, we chase immediately and transfer as soon as cleared funds are received. You have access to your account statements 24/7 through our landlord portal.

Yes — most of our landlords manage their investment properties remotely. All communications, approvals, statements and documents are handled digitally. We require your authorisation for significant expenditure but otherwise manage autonomously, keeping you informed of anything material that arises.

Damage beyond fair wear and tear is claimed against the deposit at check-out. We document the property's condition at move-in and check-out with photographs and written reports. Where the deposit is insufficient, we advise on the options including small claims or county court proceedings. We maintain a detailed record throughout the tenancy to support any claim.