Propertymark Client Money Protection (CMP)
We are members of the Propertymark Client Money Protection scheme, ensuring that all client funds we hold are protected in line with UK regulatory requirements and industry best practice.
Client Money Protection is a legal requirement for letting and property management agents in England and Wales. Our membership provides reassurance that landlords’ and tenants’ money is safeguarded and handled responsibly at all times.
What Is Client Money Protection?
Client Money Protection (CMP) is designed to protect clients if an agent is unable to repay money they hold on their behalf due to insolvency, misappropriation, or fraud.
This includes funds such as:
- Rent collected on behalf of landlords
- Tenancy deposits (where applicable)
- Holding deposits and other client payments
Through the Propertymark CMP scheme, eligible clients can apply for compensation if protected funds are not returned.
What Our CMP Membership Means for You
Being part of the Propertymark Client Money Protection scheme means we are required to meet strict criteria, including:
- Holding client money in designated, separate client accounts
- Operating clear accounting and reconciliation procedures
- Undergoing regular compliance checks
- Maintaining professional standards and oversight
These safeguards ensure transparency, accountability, and financial security for our clients.
Reassurance for Landlords and Tenants
Our CMP membership provides peace of mind that client funds are protected independently of our business finances. This reduces risk and ensures that money is handled in accordance with regulatory and professional standards.
For landlords, this means confidence that rental income is secure. For tenants, it ensures that payments made to us are properly protected.
Commitment to Compliance and Best Practice
Client Money Protection forms part of our wider commitment to professionalism, ethical conduct, and regulatory compliance. As members of Propertymark, we are also bound by a Code of Conduct and ongoing training requirements, helping us maintain high standards across all areas of property management.
Transparency You Can Trust
We believe financial transparency is fundamental to good property management. Our participation in the Propertymark Client Money Protection scheme reinforces our commitment to protecting our clients’ interests and operating with integrity at all times. delivering compliant, well-managed property services while protecting the interests of all parties involved.
