A property management company in Wales must be licensed with Rent Smart Wales to carry out letting and management activities. They should hold Client Money Protection insurance, be a member of a Property Redress Scheme and ideally hold professional body membership such as Propertymark (ARLA/NAEA). Property Management Wales holds all of these credentials.

Client Money Protection (CMP) is insurance that protects landlords and tenants if a property management company misappropriates or becomes insolvent holding client funds such as rent, deposits or service charges. CMP has been a legal requirement for all property management companies in Wales and England since 2019. Always verify a company's CMP provider before instructing them.

Property management companies in Wales typically charge a percentage of monthly rent — usually 8-15% depending on service level, property type and portfolio size. Letting fees (for finding a tenant) are typically a separate one-off charge of 50-100% of one month's rent. Some companies charge additional fees for inspections, renewals, court attendance and other services. Always request a full fee schedule before appointing.

Yes — we manage properties for overseas landlords, UK landlords based outside Wales and corporate landlords. We provide full management requiring minimal input from you, with all communications, reporting and accounting handled digitally. We are familiar with the additional obligations that apply to non-resident landlords for HMRC tax purposes.

Yes. We work with developers to set up management structures for new build residential developments from pre-occupation stage, including establishing service charge structures, appointing managing agents for blocks, and managing the handover from developer to long-term management.

Switching is straightforward. We handle the process — serving notice on your current agent, obtaining keys and certificates, registering as new agent with your tenants, and transferring client funds. Most switches complete within 4-6 weeks. We aim to make the transition seamless for both you and your tenants.